Terms of Service
Welcome to TaxAidHub. These Terms of Service (the "Terms") govern your access to and use of the Tax Support and Filing Assistance services, digital products, and goods offered by TaxAidHub as of 2025 at TaxAidHub.com. By engaging with our offerings, you agree to these Terms.
1. Services
TaxAidHub provides personalized support for preparing and filing tax-related documents ("Services"). Services include consultation, data review, form preparation, and submission assistance. All Services are provided at 8 Marina View, #11-07 Asia Square Tower 1, Singapore 018960.
Service delivery schedules are outlined during the booking process. You may reschedule a Service up to 48 hours before the appointed time via contact us. Cancellations or rescheduling requests made less than 48 hours in advance may incur a fee.
2. Digital Products
Digital Products include electronic guides, templates, and recorded workshops ("Digital Products"). Upon purchase, you will receive access credentials or downloadable files. Access to Digital Products is granted immediately after successful payment.
If you are not satisfied with a Digital Product, you may request a full refund within 30 days of purchase. To request a refund or transfer access to another product, please contact us with your order details.
3. Goods
Goods refer to any physical items sold by TaxAidHub, such as printed manuals or branded materials ("Goods"). Shipping charges, if applicable, are disclosed at checkout. All Goods are inspected before dispatch.
If a Good is defective or damaged upon delivery, you must inform us within 7 days of receipt to receive a replacement or refund of the purchase price. Please include photos and order information when you contact us.
4. Refund Policy
Our refund terms depend on the type of offering:
Services
No refunds are provided once a tax filing Service has been completed or submitted to the relevant authority. If you cancel more than 48 hours before the scheduled Service, you are eligible for a full refund of any fees paid. Cancellations made within 48 hours are not eligible for a refund but may be rescheduled once without charge within the same tax year.
Digital Products
Digital Products carry a 30-day satisfaction guarantee. To request a refund, notify us within 30 days of purchase. Refunds will be processed within 5 business days via the original payment method. You may choose to transfer your purchase to another Digital Product of equal or lesser value instead of a refund.
Goods
Defective Goods may be refunded or replaced at our discretion. Requests must be made within 7 days of delivery. We do not provide refunds for Goods due to change of mind or shipping delays beyond 30 days. All refund shipments must be pre-authorized by TaxAidHub.
5. No Other Guarantees
Except as expressly stated in these Terms, TaxAidHub disclaims all other guarantees. We do not guarantee any particular outcome from using our Services or products.
6. Modifications
TaxAidHub reserves the right to modify these Terms at any time. Changes take effect when posted on our site. Your continued use after modifications indicates your acceptance of the updated Terms.
7. Contact Information
For questions or to contact us regarding these Terms, please reach out at:
TaxAidHub
8 Marina View, #11-07 Asia Square Tower 1
Singapore 018960
Phone: +6587948007
Business ID: S4758992A
Effective Date: January 1, 2025